PRIVACY NOTICE

Security of your personal information is extremely important to us. This notice explains how we collect, use, and protect personal data submitted and/or collected as part of our web-based service and general use on our Site. This Privacy Policy is not a contract and does not create any contractual rights or obligations. We may modify this Privacy Policy at any time by posting the modified terms on this page.

Personal Information We Collect

Information that determines the identity of an individual.
Full name, financial payment billing address, and email address will be collected.
We solely process customer data under the direction of our members and have no direct control or ownership of the personal data.
Members are responsible for complying with any regulations or laws that require providing notice, disclosure, and/or obtaining consent prior to transferring the data for processing purposes.

How We Use Data

• Maintain the quality and safety of the Services, and to enhance, improve, and update those Services.
• Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
• To provide, maintain, personalize and develop our Services, databases, networks, infrastructure, and support; for billing, account management, and other administrative matters to fulfill our obligations under the applicable terms of use and service such as communicating with you regarding updates to the Services.
• Undertake internal research and technological development and demonstration.

Commitment to Security

We have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We do not sell, rent, loan, trade, lease, or otherwise transfer personal information to any third party for any purpose at any time unless you provide you prior permission, with the exception if we are forced to disclose such information by law. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we take all steps necessary to protect your privacy.

Reporting Fraud or Negative Transactions

To provide exceptional customer service, we allow all customers 24/7 access to request cancellations, refunds, and ask questions. Our customer service portal provides instant access to chat, our toll-free number, and an email address to reach our service department. Customers are encouraged to utilize one of these options before contacting their financial institution for assistance, as we can expedite any request rapidly and efficiently. If a chargeback or negative transaction is reported, the customer information shall be blocked in our system for all future transactions, and access. All fraudulent charges will be recorded in our negative database.

Customer Service Availability

Our Customer Service Agents are available 24 hours a day, 7 days a week via chat,email and phone.
Contact us via:
Live Chat located on our support website.
Email: support@excitegameplay.com
Phone: (800) 463-1210
Agents will assist with cancellations, refunds, and account inquiries.